Episode 23 - Windowless

To expose/bring to light the Manufacturer who took money from a consumer for services that he still failed to render.

Mr. Phumlaphi Masuku is a 49 year old family man who was born and upraised in Soweto. After receiving his retirement money he saw this as an opportunity for a start-up for his family to have the house of their dreams.

He bought land and in 2011 started with the plans for the building project. He submitted the house plan to the municipality and as he awaited their response; he purchased all the necessities for building. He bought all the other material except for the window frame as he was still looking out for affordable ones.  He even travelled as far as Vanderbijlpark in search for window frames. All the quotes he got were either R30 000 or R40 000. He then decided to go to Midway Industrial in Soweto where he came across a company called JSN Aluminium Project Works who manufactures the frames and he found their quotation to be reasonable. All the window frames they were looking for were amounted to R28 000 and the owner of the company Sammy agreed to a reasonable discount should they purchase from him.

On the 17 April 2011 Phumlaphi Masuku in the presence of his wife Delight Masuku, purchased from JSN Aluminium Project Works aluminium windows to the value around R24 900. He promised to deliver the windows within three weeks being the 4th May 2011 and he never did. Mr. Masuku started contacting him telephonically and went to his business place to enquire about what the problem might be that he failed to deliver and he kept on promising to deliver yet he failed to do so.

Mr. Masuku had to leave the country in June 2011 and he thought that Sammy will deliver during that period, he kept phoning him to enquire why is he taking forever and Sammy kept making empty promises when he returned at the end of September 2011.Mr Masuku continued to follow up on the windows matter and Sammy kept promising but never fulfilled his promises yet again.

When Mr. Masuku tries calling him, his phone would at times be answered by his sister who normally promises to get Sammy to call them and this would not happen. Mr. Masuku has reached a stage where the project of building a house is completed, and still Sammy does not deliver after 27 months of the business transaction. The builder finished building the house early July 2012 and Mr. Masuku is now ready for fitting as Sammy promised as per contract agreement.  
Mr. Masuku has no money to purchase the materials from another supplier as his wife is ill and not working. If Sammy and his company are not made to deliver it will be difficult for them to move in their house as they chose him for his lesser quotes than other two suppliers. It is almost three years now and prices might have gone up and they want to occupy the house.


Speak Out Expert

National Consumer Commission
Bulelwa Hewu- Section Head, Business Education
Address:  Berkely Office Park, No. 08 Bauhinia Street, Technopark, Highveld, Centurion.
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Tel: 012 761 3400 / 012 761 3215

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