Episode 22 - Furniture store refusing with my wall unit

The purpose of this episode is to expose/bring to light the shady dealings of furniture shop that is robbing tons of people off their monies and promising to deliver, yet never lives up to those obligations.

Miss. Anna Motloung, aged 56 is a mother of one residing in Zamdela, Sasolburg. She decided to go to the stores looking for some furniture in Sasolburg and went into the store where she usually buys her furniture in January 2012. The saleslady from the store advised her to go to the store next door which she claimed that she could get what she wanted at a lower price. She then went to that store (S & N Furniture) as advised and saw a single bed (R2 000), double bed (R3 000), wall unit (R7 900) and a fridge (R5 000) which indeed were cheaper than other shops. Miss Motloung was assisted by Mr. Tienie and his wife (the owners of S & N Furniture) and was given the options of purchase and she decided to opt for a lay buy. She then made lay buy deposit of R500 on the items and continued paying until the purchase amount was covered up. The two beds and a fridge were delivered in November 2012 upon the final payment receipt, but Miss Motloung was told that the wall unit would be delivered in December 2012 as it was not available in the store at that time. It was never delivered and she ended going back to the store to enquire and was told that she would receive it in January 2013. January passed yet nothing ensued. Yet the wall unit was fully paid for by Miss Motloung but the shop failed to deliver on their agreement till today. Miss Motloung therefore asked Speak Out to intervene on her behalf.

Speak Out Expert
National Consumer Commission

Phumeza Mlungu – Head (advocacy, education and awareness division)
Address:  Berkely Office Park, No. 08 Bauhinia Street, Technopark, Highveld, Centurion.
Tel: 012 761 3400
email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Contact Info

Post BOX:
Speak Out
Po Box 8922

T: 011 492 3756
F: 086 563 3754
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